DOM ENiQ® Guard Service & Support

You will be able to distinguish between the products by presenting the transponder to the devices. If the device responds, it is of the same type and frequency.

For systems managed by ENiQ App, you can use the app. Open the device name and click on the round icon (Status icon). If your smartphone is connected to the internet and if the icon is green, it means your device has the latest firmware version. Should the icon is red, please tap on the icon and the devices will be updated to the latest firmware when you are in range with the devices. For all other systems, download the DOM Service app to update your devices. This app shows you all devices in BLE range and shows the status of each device's firmware. You can update them by tapping on the device list and show the master/programming card to the reading field of the device. If your device does not show on the list, use NFC and hold your smartphone NFC antenna in front of the device's reading field. The device will show automatically.

Please see the Guard manual section titled 'Changing batteries'. The manual is available online from this product's Documentation page in the Support section of the website.

Normally a device will detect a battery change automatically. If this is not the case, use a "Change of Battery" indicator card. This card will reset the corresponding battery parameter in the cylinder and will be documented as an event. In principle, a battery change card has to be authorised on a device in the same way as a normal transponder authorisation.

You can update in the app directly from your smartphone.

You can programme your device via network and the connected ENiQ AccessManagement software, a USB-868-funk stick and Device Management software, or with an Android smartphone with ENiQ App installed.

See our "Manual of Signalisation" guide.

There is no exact minimum distance. It depends on the performance of the smartphone and the physical environment around the door.