27 March 2020
COVID-19 Update - Temporary Company Closure 27th March 2020
Since the government officially announced the UK is in a state of national emergency. The business has witnessed a significant decline in demand, followed by many of our customers temporarily ceasing their operations to prevent the on-going spread of COVID-19.
As a result, DOM UK has also decided to temporarily close all activities taking place at our premises in Tipton, West Midlands.
Considering the current climate, this has been a necessary decision for us to take to ensure the on-going health and safety of our employees, families, community and most of all, our NHS.
Over the last couple of weeks, our in-house staff have been working with full commitment and dedication in ensuring urgent orders are fulfilled. We want to thank you for your continued support in these difficult times.
The business will be closing on Friday 27th March at 4pm, with anticipation to re-open on the 14th April 2020 at 8am.
We understand that during this period, there may be some urgent enquiries. Therefore, we have set-up an internal process to help assist with these queries.
For urgent requests only please email firstname.lastname@example.org or call us on 0121 569 7796; we endeavour to get back to you once your query has been reviewed.
For any existing project related questions, please feel free to contact our UK Sales Managers
Mr Lloyd Chitty
National Sales Manager
Mechanical & Electronic Locking Systems
+ 44 (0) 7957 252 368
Mr Peter Knight
Senior Sales Manager (Industry)
+ 44 (0) 7787 106 600
DOM UK appreciates our decision will result in some inconveniences, and we would like to apologise sincerely. We hope our customers, suppliers and loved ones stay safe during these difficult times ahead and we very much look forward to getting back to business.
Following recent developments, DOM UK is working extensively hard to support our customers, and to meet the sharp rise in demand of our range of enhanced locking solutions for NHS England. Offering sufficient support for all NHS related requirements is vital.
Therefore, we are announcing temporary changes to the customer service department. Although current business opening and closing times remain the same, our telephone response hours are now changing to suit the following times 10:00 am – 16:00 pm Monday-Friday.
Please note these changes will come into play as of immediate effect. We want to thank you for your understanding in this matter and look forward to working together with you during these unprecedented times.
Following the latest advice from the UK Government, we have implemented measures to ensure the safety of our team so they can continue to operate efficiently, and effectively. We are ensuring that we have the equipment, technology and systems in place to allow them to work remotely.
We also understand that the evolving COVID-19 situation will present challenges to our clients and we want to reassure you that we are with you, we are in this together and we are here to help you.
If you have any further concerns or queries, please feel free to contact us on 0121 569 7790 or email@example.com
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