DOM UK COVID-19 - Update

27 March 2020

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COVID-19 Update - Temporary Company Closure 27th March 2020

 

Since the government officially announced the UK is in a state of national emergency. The business has witnessed a significant decline in demand, followed by many of our customers temporarily ceasing their operations to prevent the on-going spread of COVID-19.

 

As a result, DOM UK has also decided to temporarily close all activities taking place at our premises in Tipton, West Midlands.

 

Considering the current climate, this has been a necessary decision for us to take to ensure the on-going health and safety of our employees, families, community and most of all, our NHS.

 

Over the last couple of weeks, our in-house staff have been working with full commitment and dedication in ensuring urgent orders are fulfilled. We want to thank you for your continued support in these difficult times.

 

The business will be closing on Friday 27th March at 4pm, with anticipation to re-open on the 14th April 2020 at 8am.

 

We understand that during this period, there may be some urgent enquiries. Therefore, we have set-up an internal process to help assist with these queries.

 

For urgent requests only please email covid19@dom-uk.co.uk or call us on 0121 569 7796; we endeavour to get back to you once your query has been reviewed.

 

For any existing project related questions, please feel free to contact our UK Sales Managers

 

Mr Lloyd Chitty 

National Sales Manager

 Mechanical & Electronic Locking Systems

 + 44 (0) 7957 252 368

 Lloyd.chitty@dom-uk.co.uk

 

Mr Peter Knight

 Senior Sales Manager (Industry)

 + 44 (0) 7787 106 600

 Peter.Knight@dom-uk.co.uk

 

DOM UK appreciates our decision will result in some inconveniences, and we would like to apologise sincerely. We hope our customers, suppliers and loved ones stay safe during these difficult times ahead and we very much look forward to getting back to business.







COVID-19 DOM-UK Ltd update 24th March 2020


We have been monitoring the ongoing advice from the government in regards to the COVID-19.  As a result, we are constantly implementing measures to ensure the safety of our people. Allowing us to continue to operate through these challenging times, whilst maintaining the quality of our products and services to you. 

 

Following recent developments, DOM UK is working extensively hard to support our customers, and to meet the sharp rise in demand of our range of enhanced locking solutions for NHS England. Offering sufficient support for all NHS related requirements is vital.

Therefore, we are announcing temporary changes to the customer service department. Although current business opening and closing times remain the same, our telephone response hours are now changing to suit the following times 10:00 am – 16:00 pm Monday-Friday.

Please note these changes will come into play as of immediate effect. We want to thank you for your understanding in this matter and look forward to working together with you during these unprecedented times.






COVID-19 DOM-UK Ltd update 18th March 2020


Given the unprecedented COVID-19 (coronavirus) situation, we wanted to reassure our customers that it is “business as usual” at DOM UK. We are doing everything we can to ensure that we keep our people safe whilst maintaining the quality of our products and services to you.

 

Following the latest advice from the UK Government, we have implemented measures to ensure the safety of our team so they can continue to operate efficiently, and effectively. We are ensuring that we have the equipment, technology and systems in place to allow them to work remotely.

  • The team here at DOM will be able to securely access all necessary documentation remotely whilst following our usual processes and controls.
  • As well as communications over email and the telephone, we are also able to offer meetings via video conferencing.
  • If resourcing levels in any part of our business are compromised due to illness, inability to work or by extra measures applied by the government.  We will refocus our teams as necessary to deliver to deadlines. This would mean prioritisation of workloads and we would keep those affected updated, whilst taking every effort to mitigate the impact should this situation arise.

We also understand that the evolving COVID-19 situation will present challenges to our clients and we want to reassure you that we are with you, we are in this together and we are here to help you. 


If you have any further concerns or queries, please feel free to contact us on 0121 569 7790 or sales@dom-uk.co.uk