DOM ENiQ LoQ Service & Support

For the LoQ you need to use a Lithium AAA battery. We recommend that you use Energizer L92 batteries. For other batteries, DOM cannot guarantee battery performance. Lower quality batteries, especially non-lithium batteries, may cause the battery to discharge quickly. In this event, you will no longer be able to open the locker.

For systems managed by ENiQ App, you can use the app. Open the device name and click on the round icon (Status icon). If your smartphone is connected to the internet and if the icon is green, it means your device has the latest firmware version. Should the icon is red, please tap on the icon and the devices will be updated to the latest firmware when you are in range with the devices. For all other systems, download the DOM Service app to update your devices. This app shows you all devices in BLE range and shows the status of each device's firmware. You can update them by tapping on the device list and show the master/programming card to the reading field of the device. If your device does not show on the list, use NFC and hold your smartphone NFC antenna in front of the device's reading field. The device will show automatically.

Remove the battery cover and use a 2.5mm hex screwdriver to remove the battery cap. Once the cap is removed, replace the batteries and then replace the cap and battery cover.

In Multi-User Mode (MUM), the default position of the device is open. When you present a previously-set multi-user transponder, the device is then paired with the transponder and you can turn the knob to lock the device.

In Multi-User Mode (MUM), the default position of the device is open. If the device has already been paired with a multi-user transponder, present the transponder to the device again and turn the knob to open the device. The LoQ is now available for another user.

You can programme your device via network and the connected ENiQ AccessManagement software, a USB-868-funk stick and Device Management software, or with an Android smartphone with ENiQ App installed.

Normally, a cylinder will detect a battery change automatically. If this is not the case, use a "Change of Battery" indicator card. This card will reset the corresponding battery parameter in the cylinder and will be documented as an event. In principle, a battery change card has to be authorised on a device in the same way as a normal transponder authorisation.

Please read "Manual of Signalisation" document to know the different signals of your device (go to "Documentation" menu of this page).