DOM ENiQ AccessManagement Service & Support

Offline: Data or authorisations are transferred over a short distance between the laptop/smartphone and the device, using either a smartphone via BLE (DOM Service app) or a laptop with a USB stick (Device Management software), .

Online: Data is transported via the local Ethernet network to RF NetManagers, which then transmit the data via BLE to the devices.

Data on card (intelligent): Authorisations and other data are stored in the transponders and read by the devices. The transponder picks up the data from the desktop reader, ACM Terminal or ACM ITT.

First, copy SQL from the installation directory (C:\Program Files (x86)\DOM Sicherheitstechnik\SQLServer) to another directory, e.g. Desktop. Uninstall the faulty ENiQ software via Control Panel/Programmes and Software. Then install SQL Server and start the installer for ENiQ software as normal, but uncheck the boxes for SQL Server and SQL Tools during the installation.

If the operating system prevents the SQL Server installation (e.g. SQL 2008 R2 and Windows 8.1), download and install the SQL Server in a newer version (e.g. SQL 2019).
Note SQL 2014: pay attention to the file name ""SQLEXPRWT_x86_ENU.exe"" if you download the Express version from the Microsoft homepage.

Make a backup and save it somewhere else.Here is the procedure for uninstalling the ENiQ or GENIUS software if something went wrong during installation and not everything was removed automatically
It is possible to skip points if they no longer exist (points 2 and 3 are usually only included with the old GENIUS DEMO software).
1. open the Windows system dialogue "Uninstall programs".
2. uninstall the „DOM Genius Service Master
3. uninstall „DOM Genius Service_X“
4. uninstall "ENiQ Software" or "DOM Genius Software“
5. run SQL Server 2008 Uninstall, delete SQLDOMGENIUS instance (tick all boxes for the instance)
6. delete the installation directory, e.g: ""c:\Program Files (x86)\DOM Sicherheitstechnik\"" (for 32 bit without (x86)) or another installation path.
7. delete database files by removing the directory with the content ""c:\Program Files (x86)\Microsoft SQL Server\MSSQL10_50.SQLDOMGENIUS\"".
8. reboot if a new ENiQ installation is to follow
SQL Server 2008R2
C:\Program Files\Microsoft SQL Server\MSSQL10_50.SQLDOMGENIUS
SQL Server 2014
C:\Program Files\Microsoft SQL Server\MSSQL12.SQLDOMGENIUS
Ad 7: Here are the folders to delete:
C:\ProgramData\DOM-Genius
C:\Program Files\Microsoft SQL Server\MSSQL10_50.SQLDOMGENIUS or C:\Program Files\Microsoft SQL Server\MSSQL12.SQLDOMGENIUS
C:\Users\rfontana\AppData\Local\DOM_Technologies

Please follow the instructions in the installation software. You will be asked for your installation type (Server or Client) and provided with a list of required software components, which you can set individually. You will be asked to connect to your server during the installation process.

ANSWER 1
Copy the SQL database file (default: GENIUS.mdf) to another directory (e.g. Desktop). Uninstall the existing ENiQ® AccessManagement software completely. Then install MS SQL Server as a first step.

Download this link for Microsoft SQL Server 2014: https://www.microsoft.com/en-us/download/details.aspx?id=42299

Path for the 64-bit version:
ExpressAndTools 64BIT\SQLEXPRWT_x64_ENU.exe

Path for the 32-bit version:
ExpressAndTools 32BIT\SQLEXPRWT_x86_ENU.exe

Then install the ENiQ AccessManagement software. Deselect hacking for SQL Server and SQL Server tools. After this, follow the rest of the installation instructions.

ANSWER 2
If the operating system does not permit installing SQL Server (e.g. SQL 1008 R2 on Windows 8.1), then download and install a later version of SQL Server (e.g. SQL 2014).

The default username/password on first sign-in is "superadmin/superadmin". We recommend that you change this password after your first login in the System/User Preferences.

It is not necessary to register a master card. However, in the event of a system crash (such as a faulty hard drive where the original system cannot be restored), you will need to install all the software components on a new computer and reset all your access control devices, which can only be done by the manufacturer.

To avoid this complication, you can register your master card, which has the same system keys as the ENiQ® AccessManagemet software. In the event of a system crash, the keys are stored in your master card and can be transferred to a new software system.

Registering a master card is mandatory when using Mobile Keys.

The simplest way is to uninstall and reinstall the client software. When reinstalling, select the new server and database.

Go to 'System / Transponder templates' and choose a transponder template. Add it to the possible selections per transponder in the 'Activate transponder templates' tab.

Tip: Check the transponder template description and compare it with your system size and possible extensions. You can select a global template from the transponder template table.

The template should be selected on the basis of the system size or potential extensions. However, a larger template will also result in longer write and read times at the terminals.

Notes: Once a template has been activated and used, it cannot be changed.

Note: Authorisation for individual units = individual authorisations. Authorisation for whole areas = group authorisations.

1. Open the device list in 'Access Control / Devices'
2. Double-click on the device you want to set as permanently open.
3. Go to the 'Special function' tab.
4. In the 'Weekly schedules temporary release' drop-down list, select the times when you want the device to be permanently open.
5. Click 'Save'.

By default, the transponder should be presented twice within a period of 20 seconds to enable temporary unlocking.

If you want the transponder to be presented only once to activate this mode, go to the 'Special functions parameters' tab and enter "0" as the value for 'Wait transponder 2nd time temporary release'. Then re-program your device to transfer the new instructions.

For Data on Device or Data on Card: events are automatically transmitted when the device is synchronised via the Device Management Software or the DOM Service app and can then be viewed in the Journal/Events menu.

Online: events are automatically sent to the server. Users can view the events live in 'Online / Live Events' or browse all events in 'Journal / Events'.

Yes, but you should save a copy of the changed file (e.g. the English file: quittung-en.rtf in the folder C:\Program Files (x86)\DOM Sicherheitstechnik\DOM Genius Software\Web\Templates) somewhere else. The reason for this is that when the software is updated, the modified file will be overwritten by the original file. It is therefore recommended that you create shortcuts on your desktop to the location of the copy of the file you have created and to the ENiQ® software templates folder (C:\Program Files (x86)\DOM Sicherheitstechnik\DOM Genius Software\Web\Templates) so that you can easily overwrite the files after an update.

Note: The file can only be opened and modified with WordPAD (Editor). Microsoft Word is not compatible with the required file format.

An SA password protects the SQL database and authorises users to access it. The password must not be the same as the login password of the user. The SA password needs to be chosen carefully during the installation process and kept in a safe place.

The System ID is a unique identification number for an area in your ENiQ® AccessManagement software system i.e. when you group a number of devices together into one area. Since you store authorisations on a transponder with limited memory, the system stores only one ID of the associated area on the transponder. This logic allows access rights to areas to be stored in the transponder's memory.

If the old server is no longer accessible, you should reprogram all your RF NetManager communication modules using Device Management.
Otherwise, follow these steps:
Before loading the backup of the system on the new server, replace the IP address of the old server with the IP address of the new server in the menu item 'Online'. Then click on 'Service Info' and double click on your online service. Enter the IP address of your new server in the External IP Address field. If you are using DNS, please also enter the name of the new PC. Once these steps have been taken, the communication modules can be directed to the new server.

ANSWER 1
The selected SA password may not comply with the rules of your operating system or your IT administrator. Please check your system's password requirements, then uninstall all ENiQ® AccessManagement software components and reinstall everything by entering a valid SA password for your database.

ANSWER 2
There is already a SQL Server installed on the PC. In this case, when installing the ENiQ® AccessManagement Software, choose not to install the SQL Server.

1. Please check that the desk reader is detected by Windows USB. You can check this in 'Device Manager / Input Devices HID'.
2. Check that the 'DOM Genius Slave' service is running. If not, go to 'Services' in Windows, select 'DOM Genius-Slave' and start it.
3. Check that the desk reader is assigned to the 'DOM Genius-Slave' service. This can be verified in 'Devices / Desk reader / Service slave'.
4. The desk reader may not have the correct keys. You can reset the reader in 'Devices / Desk reader / Device data / Reset and re-couple'. Then disconnect and reconnect the desk reader at the USB port.
5. Check that the ENiQ software client version matches the server version. The ENiQ® software updater must be run on all computers where ENiQ® software has been installed.

The system time on the server and client PC must be the same. If there is a difference of more than a few seconds, it will lead to an error in the table reader. In addition, the client/server service may stop running, in which case the Windows service must be restarted to resolve the issue.

1. Open Windows Task Manager and select the 'Services' tab.
2. Search for 'DOM Genius-Master' and 'DOM Genius-Slave' services.
3. Right-click and select 'Start' or 'Restart'.
4. Repeat the same procedure for both Master and Slave services.

If the problem persists, please call your DOM Service Hotline.

1. Check that the USB stick is plugged in correctly.
2. Please check that the desk reader is detected by Windows USB. You can check it in the 'Device Manager / Ports (COM & LPT) / USB Serial device (COM3)'
3. Restart the software.
4. Refresh the drivers in 'Device Manager / Ports (COM & LPT) / USB Serial device (COM3)'. Relaunch the Device Manager to check if the USB stick is detected by the computer.

Please check that all communication modules (RF NetManagers) are still connected to the network (and that the switches and routers are running).
Also check that your PC/Laptop is still connected to the network.
Another possibility is to check if your 'DOM Genius-Master' and 'DOM Genius-Online-Slave' services are running. If they are not running, please refer to the FAQ question: "What should I do if the services won't start?"

If the problem persists, it may be due to old firmware version on the locking devices and on the RF NetManager communication module. In this case, please update the firmware of all devices using the DOM Update app and the master card (freely available in Google Play and Apple App Store).

Please check the following:Please check the following:
1. Username and/or password are entered correctly
2. Server and/or computer name has not been changed.

If one or more of these things happen, please uninstall all components of the ENiQ® AccessManagement software and reinstall everything. During the reinstallation process, select the correct new server and database, as well as a new computer name. If you change the computer name, you can also rename it afterwards. The computer name will be checked against the data in the log file.

Please check that you are using the correct USB stick for your version of the device:
- For ENiQ® V1: 868 MHz
- For ENiQ® V2: BLE 2.4 GHz.
You can also check that the USB stick is correctly recognised by the Windows device manager (drivers, etc.).
The availability of the respective programming stick is displayed in DeviceManagment.
If you are using the correct USB stick, you need to wake up the device by holding the master card or RF Wake-Up card in front of the device's reader. The device should then be displayed in the Device Management software.

If it still does not appear, please replace the battery.

If this still does not work, please contact your dealer.

The database may not be in the correct folder. Move the database to this location: C:\Program Files\Microsoft SQL Server\MSSQLXY.SQLDOMGENIUS\MSSQL\Backup (XY= SQL version for e.g. 12).
The database cannot be restored from any other location.

Please also check that the version of the database backup is the same as the installed software version!

This can happen if the initial programming of a transponder fails. In this case, please contact your dealer to reset the transponder.

Otherwise, it may help to reset the desk reader by following these steps:
1. Open the device list in 'Access Control / Devices'.
2. Double click on the desk reader
3. Go to the 'Device Data' tab
4. Press the 'Reset and re-couple' red button

Please rewrite your transponder on the desk reader, ACM Terminal (for extension of validation) or ACM ITT.

If this doesn't solve the issue, please check the authorisation, validation and validation group affiliation for the transponder. In order to understand the reason why the transponder is denied access, please check the event log details in the 'Journal / Events' list.