Service & support

Create your master key system

By clicking submit on this form, you acknowledge that the information you provide will be transferred to DOM-Security for processing in accordance with our Data Protection Policy.

Installation instructions & templates

Download the installation instructions in just 3 clicks from your smartphone thanks to the QRcode visible on the packaging of your lock.
Consult the website dedicated to installation instructions: www.dom-europe.com

Download the installation instructions in just 3 clicks from your smartphone thanks to the QRcode visible on the packaging of your lock.

Download the installation instructions in just 3 clicks from your smartphone thanks to the QRcode visible on the packaging of your lock.

Certifications

DOM-Metalux

Certificate for the management system EN ISO 9001 :2015

Performance declarations

The characteristics certified by the NF Mark Hardware Items for locks are: endurance, durability, safety and reference NF040 accessible on: www.marque-nf.com.

Mechanically operated lock

On fire and/or smoke control doors: DoP 001 : 667 CF - 670 CF - 665 CF - 672 CF (633.3 kB)

Panic exit device

On single leaf escape doors: DoP 002 : Afora 2100 - Afora 2200 - Afora 2300 (1.4 MB)

On single leaf escape doors, including fire resisting/smoke control doors:

DoP 003 : Afora 2100 CF - Afora 2200 CF - Afora 2300 CF (1.4 MB)

DoP 004 : issuDOM-CP (1.4 MB)

DoP 005 : issuDOM-TP (1.4 MB)

Emergency exit device

On single leaf escape doors, including fire resisting/smoke control doors:

DoP 006 : issuDOM-PAD (835.4 kB)

On single leaf escape doors:

DoP 007 : RoboDOM 100 (3.8 MB)

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DOM Metalux

Contact DOM Metalux

Customer Service

Contact information

+ 33 (0) 3 25 05 03 86

08:00–12:30 / 13:00–18:00

service@dom-europe.com

DOM Ronis

Contact DOM Ronis

Customer Service

Contact information

+ 33 (0) 2 48 74 96 50

08:00–17:00

contact@dom-ronis.fr