Datasheets

Troubleshooting

1. Check that the USB stick is plugged in correctly.
2. Please check that the desk reader is detected by Windows USB. You can check it in the 'Device Manager / Ports (COM & LPT) / USB Serial device (COM3)'
3. Restart the software.
4. Refresh the drivers in 'Device Manager / Ports (COM & LPT) / USB Serial device (COM3)'. Relaunch the Device Manager to check if the USB stick is detected by the computer.

Contact

If you have not found the answer you were looking for or are in need of another service, please find an authorized DOM reseller or contact us.

DOM Sicherheitstechnik GmbH & Co. KG

Contact Information
+49 2232 704 0 +49 2232 704 375

Address

Wesselinger Str. 10-16
50321 Brühl
Germany

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