ENiQ RF NetManager Service & Support

If you don't have a reference (i.e. from the product box), you can remove the cover to check the internal sticker. If you want to do a test, present a 13.56 MHz transponder to the connected device. If the device responds to the transponder, it means that your device is ENiQ. If it doesn't respond to the transponder, it is an ELS device. Alternatively, you can test the device by presenting a contactless credit card.

You will be able to distinguish between the products by presenting the transponder to the devices. If the device responds, it is of the same type and frequency.

For systems managed by ENiQ App, you can use the app. Open the device name and click on the round icon (Status icon). If your smartphone is connected to the internet and if the icon is green, it means your device has the latest firmware version. Should the icon is red, please tap on the icon and the devices will be updated to the latest firmware when you are in range with the devices. For all other systems, download the DOM Service app to update your devices. This app shows you all devices in BLE range and shows the status of each device's firmware. You can update them by tapping on the device list and show the master/programming card to the reading field of the device. If your device does not show on the list, use NFC and hold your smartphone NFC antenna in front of the device's reading field. The device will show automatically.

You can programme your device via network and the connected ENiQ AccessManagement software, a USB-868-funk stick and Device Management software, or with an Android smartphone with ENiQ App installed.